Handling of guest safety in light of covid-19
(March 13, 2020) At El Guarapo Apartments we are continuously monitoring the development of COVID-19 around the world and Lanzarote as well as guidance provided by the local health authorities and the World Health Organization.
Our hotel is open and operates as normal. Our guests enjoy completely private apartments and sunny weather in the open spaces.
The health and safety of our guests and employees is our highest priority and we are taking every precaution in order for our guests to be safe when staying or visiting El Guarapo apartments. In addition to continually upholding EL Guarapo Apartments high standards of cleanliness, maintenance and sanitation, 2 weeks ago we implemented temporary enhanced cleaning procedures and protocols. They include:
- All employees have been provided with information about COVID-19 and management instructions
- Increased focus on hand hygiene
- Increased disinfection of exposed surfaces such as door handles, faucets and toilet flush levers, handrails, light switches, other surfaces in common areas.
- Offer disinfectant dispensers in public areas to our guests
We want you to plan with confidence and peace of mind
We know guests are looking for flexibility as they make their travel plans. That’s why when you book a new room reservation by June 30th, 2020 through our website, or call center you will be able to cancel or rebook your reservation prior to arrival without charge. We want you to plan with confidence and peace of mind.
For guests who already have apartment reservations, if your travel plans are impacted by the virus, we are here to help. Please contact 00 34 605 80 05 69 so we can assist you and help you find the right solution. Again, we want all our guests to feel comfortable and confident in planning and coming to enjoy our sunny Lanzarote.
This information is valid until further notice and may be updated.